Complaints

If something has gone wrong. We're sorry, and we want to put it right.

1. Tell us. Use the complaint form or email hello@littlebigstars.co.uk with your name, order number, what went wrong and what you'd like us to do.
2. We acknowledge. Within 5 working days we will confirm we have your complaint and give you a reference.
3. We investigate. Your complaint is handled by The Little Big Stars team. We may ask you for more detail.
4. We reply. We aim to give you our answer and any remedy (for example a corrected Product or a refund) within 30 days. If it will take longer we will tell you why and when to expect it.
5. Not happy? Tell us and we will look again. You can also take your complaint further, including to the courts. For complaints about how we use personal data you can contact the Information Commissioner's Office at ico.org.uk.

We keep a record of complaints and use them to improve our service.