Terms and Conditions

1. Who we are. Little Big Stars is a trading name of Aspire Capital LTD, a company registered in England and Wales (company number 12503673), with its registered office at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. We are not VAT registered. Contact us at hello@littlebigstars.co.uk. References to "we", "us" and "our" mean Aspire Capital LTD.

2. Who the service is for. Our service is for adults: parents, grandparents and other family or friends buying a personalised video or digital storybook as a gift or keepsake. It is not for children, and children must not place orders or upload photos. By ordering you confirm you are 18 or over.

3. What we provide. We create a personalised digital video or storybook (a "Product") using the details you give us, such as a child's first name, age, interests and appearance. Products are delivered digitally, by a download or viewing link sent to your email and available in your account. Products are for your personal, non-commercial use.

4. Making an order. Your order is an offer to buy. We accept it when we email you an order confirmation, and a contract exists from that point. You can order as a guest or with an account. If you order as a guest we link the order to your email address so you can claim it later with a magic link. Please check the details you enter, including your email address and the spelling of any names, before paying.

5. Prices and payment. Prices are shown in pounds sterling. Price includes any applicable taxes. No extra charges at checkout. We are not VAT registered. Payment is taken by card through our payment provider, Stripe, when you place the order. We will charge the listed price, less any valid promotion discount.

6. Delivery. We aim to deliver your Product within 24 hours of your order (or of your approving the avatar, if you upload a photo) and will email you when it is ready. Personalised Products are prepared with human oversight, so delivery is not instant. If we expect a delay we will let you know. If we have not delivered within 30 days you can cancel and receive a full refund.

7. Photos and avatars (optional). You may upload a photo of a child so we can create a cartoon avatar. You can also describe the child in words instead, and the price and quality of the Product are the same either way.

• You confirm you are the child's parent or legal guardian, or that a parent or legal guardian has agreed to the upload.
• We use the photo only to create the avatar. We delete it within 24 hours of upload. We do not use it for any other purpose, we do not use it to train AI models, and we do not share it except with the service providers who help us create the avatar, who are bound by contract not to keep it or use it for training. See our Privacy Notice and "How we handle your child's photo" page for the detail.
• The avatar and the personalisation details are kept for 90 days after delivery, so we can fix problems or re-send your Product, and are then deleted unless you ask us to keep them. You can ask us to delete them sooner at any time at privacy@littlebigstars.co.uk.

8. Your right to cancel. You normally have 14 days to cancel a distance contract, but this works differently for digital content and personalised items.

• At checkout we ask you to confirm that you want us to start creating your Product immediately, and that you understand you will lose your right to cancel once we have delivered it (or once we have begun making it, where the law allows that).
• If you change your mind before we begin work you can cancel and be refunded in full. Email hello@littlebigstars.co.uk with your order number.
• This does not affect your rights if the Product is faulty or not as described (see clause 9).

9. If something is wrong. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If your Product has a fault, or is not what you ordered (for example a misspelt name or a wrong detail you gave us correctly), tell us within 30 days and we will fix or recreate it free of charge. If we cannot put it right within a reasonable time, you can have a refund. Where the error is yours (for example a misspelt name that you typed), we will make one correction free of charge and may charge a small fee for further changes. Nothing in these terms limits your statutory rights.

10. Our content and your content.

• We own, or are licensed to use, the characters, illustrations, music and story templates. We do not use licensed third-party characters. You get a personal licence to view and share the Product with family and friends. Please do not sell it, publish it commercially or pass it off as your own.
• You keep ownership of what you give us (names, details, photos). You give us permission to use them only to make and deliver your Product and as described in our Privacy Notice.
• Products are created with the help of AI. We review them before delivery, but because AI can make mistakes, please check your Product when you receive it.

11. Your account and magic links. Keep your sign-in email secure. Anyone with access to your inbox can use a magic link to open your account. Tell us promptly if you think someone else has access.

12. Our responsibility to you. We are responsible for losses that are a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for losses that are not foreseeable, or for business losses (the service is for personal use). Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be excluded.

13. Events outside our control. We are not liable for delay or failure caused by events outside our reasonable control, such as a failure of an internet or payment service. We will tell you and, where we cannot deliver, refund you.

14. Complaints. We want to put things right. Email hello@littlebigstars.co.uk with your name, order number and what went wrong. We will acknowledge within 5 working days and aim to resolve it within 30 days. Our full process is at /complaints. If you are not satisfied you can take your complaint further, including through the courts.

15. Reviews and testimonials. We may invite you to review our service. If we give you a discount or a free order in return, you must say so in your review, and a review is welcome whether it is positive or negative. We never write reviews in someone else's name. Our review rules are set out in our Review policy at /reviews-policy. Promotion codes are personal, can be used once unless we say otherwise, have no cash value and may expire.

16. Changes to these terms. We may update these terms, for example if the law or our service changes. The terms in force when you order apply to that order.

17. General.

• Contract details are in English. A contract can be enforced only by you and us (no third party has rights under it).
• If a part of these terms is found unenforceable, the rest still applies.
• These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may bring a claim in your local courts as well. Disputes may be brought in the courts of England and Wales.
• Aspire Capital LTD, registered in England and Wales, company number 12503673. Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.